Why the knowledge base matters
Your agent is only as good as the context you give it. Lark does not make things up. It answers from what you have added, and if the answer is not in your knowledge base it says so and offers to pass the visitor to you.Three ways to add context
Paste text
Copy and paste your services list, pricing page, FAQs, team bios or process descriptions. Anything you would want a visitor to know.Upload a file
Upload text (.txt), Markdown (.md), HTML, JSON, PDF or Word (.docx) files. Lark reads the text and keeps it, then discards the original file. Older .doc files are not supported, so save them as .docx first.Add a website URL
Add a page from your website and Lark pulls in the text, up to 5 pages per source.Limits
Limits are measured on extracted text content, not file size. A large file that contains little readable text counts much less than its file size suggests.
Sources with very little readable text, such as scanned PDFs, are held for review and are not used in answers until you approve them.