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Check these in order:
  • Organisation domain: open Organisation settings and make sure your domain matches the site. The agent only loads on that domain and its subdomains, and nothing loads until a domain is set.
  • Embed code: copy the code again from Add to site and check it sits before the closing </body> tag.
  • Rotated key: if you rotated your key, old embed code stops working. Paste the new code.
  • Plan: during the trial the agent works on your site for up to 20 live conversations, then needs an active paid plan. An expired trial takes the agent offline. If a payment failed and the grace period ended, the agent shows “This agent isn’t available right now” until billing is fixed.
  • Cancelled plan: after a plan ends there is a 3-day grace period, then the agent goes offline until you choose a plan again.
  • Wrong domain: a site that is not your organisation domain (or one of its subdomains) also sees the agent as unavailable.
  • Caching: clear your site’s cache or any caching plugin, then reload.
If it still does not appear, contact support.