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  • Dashboard filter: leads appear on your Dashboard. Clear the search box and set the status filter to all.
  • Quarantined: throwaway email addresses and repeat submissions are saved as Quarantined. They are visible but never synced or emailed.
  • Not a lead yet: the agent only takes contact details when a visitor shares them in the chat.
  • Not reaching your tool: open the lead to see its sync status for each connected tool. Retry a failed one. Mailing lists only receive visitors who agreed to emails.
  • Agent not live: check the agent is appearing on your site.