Account settings
Open Account from the menu at the bottom of the sidebar. Your first and last name are both required. Your initials appear on your avatar in the sidebar.Organisation settings
Each organisation has its own name, domain, logo and preferred currency.- Organisation domain: the one domain your agent may load on. Enter it like
example.com. Subdomains are covered automatically. - Preferred currency: used when Lark builds estimates or communicates with your customers.
Notifications
Open Account from the menu at the bottom of the sidebar and choose the Notifications tab. Each notification has a checkbox. Tick it to receive that email and untick it to stop. Changes save as soon as you click. Lark emails you about a few things that need your attention:- Security: your password or email address was changed. These emails are always sent and cannot be turned off.
- Billing: a payment failed, your plan was cancelled, or your grace period is about to end (we email you 24 hours before it does).
- Usage: you have used 80% of your conversations for the month, or you have reached the limit.
- Problems: an integration keeps failing to sync, or a knowledge source could not be processed.
- Weekly summary: a short recap every Monday. We skip it for a week with no activity.